Billing Terms and Conditions

Billing Terms & Conditions

Definitions

Seller refers to the website owner – the person to whom the order for the purchase has been given.

Buyer refers to the person or organisation placing the order.

Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.

Payment

All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.  We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Google Pay, Apple Pay and Paypal as a form of payment. Outside of the United Kingdom, not all payment methods may be made available at checkout. 

Shipping Policies

Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs can be viewed in our Shipping Policy. Additional shipping will be charged for orders shipped outside of UK.  If an item is damaged during shipping, the seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.

More detailed information on our shipping policies is available here: Shipping Policy. 

Refund/Return Policy

Items are entitled to be refunded or retuned if the buyer notifies the seller within 30 days of receiving the items purchased. The buyer must contact the seller by email: hello@club-ten.co.uk or through the customer account page on the website where a return can be processed. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping charges incurred for returns are the responsibility of the buyer.

Please see our return policy for more detailed information: Refund Policy.

Cancellation

An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment. If you would like to cancel an order, please contact hello@club-ten.co.uk. Once an order has been shipped, it will need to be returned as outlined in the Refund Policy. 

Complaints

Any complaints about items or the seller should be submitted to our support team. Please email: hello@club-ten.co.uk. Each case will be looked at individually and we endeavor to be in contact within 48 hours.  

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.